Payment methods: - Refunds. (the amount is paid by courier, upon delivery of the product) Payment in cash is made in lei, in full, upon delivery. Our company will send the package by express courier, and you pay the package price + delivery fee. The value of the products + the delivery fee is the one from the moment of order confirmation.
- Online with bank card through Mobilpay (Visa / Maestro / Mastercard).
If you have chosen the payment method "Online by bank card" it is necessary to fill in a form with information about your card in the secure page of the payment processor.
- Payments with credit / debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro) is performed through the "3-D Secure" system developed by organizations that provide online transactions with the same level of security as those made at ATMs or in the physical environment, at the merchant.
- "3-D Secure" primarily ensures that no information related to your card is transferred or stored, at no time, on the store's servers or on the payment processor's servers, this data being directly entered into the Visa and MasterCard systems.
Important to know! - No fee is charged for bank card payments!
Payment by bank / PO - after the telephone confirmation of the order by one of our consultants, you will be issued a proforma invoice based on which you can pay for the order. It will be sent to the email address provided when placing the order, and after making the payment you will send us its confirmation / OP to the email address firstname.lastname@example.org
Terms of delivery Products in stock cannot be reserved for several days. Once the order is received in the system, it is processed, shipped and delivered in maximum 3 working days to the customer.
Any product has a delivery time of 3 working days. Delivery may take longer in the case of orders registered on weekends, during public holidays or during the holiday season with the mention of delivery dates on the first page of the online store.
In November and December it is a busier period at the courier company and because of this the parcels can arrive with a delay of a few days. Thank you for understanding.
Orders are delivered only in Romanian localities. To deliver orders, lepetitmarc.com uses the fast courier services offered by FAN Curier.
Delivery costs are:
- For orders up to 500 RON inclusive - 20 RON.
- For orders over 500 RON inclusive - Free Delivery.
Orders placed until 13:00, from Monday to Friday, will be processed on the same day.
Orders placed on Friday after 13:00 and on weekends will be processed on Monday.
The delivery of the products is made with the courier company Fan Curier within 2-3 working days from the order confirmation.
According to the law, "The consumer has the right to notify the trader in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 days of receiving the product."
The beneficiary has the right to express in any way the decision to withdraw from the contract / return products (by phone, e-mail, contact form)
Customers can return the purchased products, in the original packaging, with all accessories and labels and without any trace of use, damage or wear, within 14 working days of receipt, without penalties and without invoking any reason. The customer will bear the shipping costs of the products he returns, using the same transport service with which the direct shipment was made.
The notification of the return of the products must be made, the e-mail address email@example.com, before sending the products you want to return.
lepetitmarc.com will return the value of the order within 30 days from the date of written termination of the contract; the amount returned will not include transport costs.
We accept the change of the purchased product with a different product or with the same product of another size with the observance of the same conditions of integrity of the returned products. The transport fee for the exchange of parcels is 16 lei.
- in the case of customers who have placed an order and refused to receive it, the next order will be paid only in advance by bank transfer. We reserve the right to refuse refund payment.
The price is fixed regardless of the value / weight of the package. No deliveries are made on Saturdays, Sundays and public holidays, but online orders can be placed NON-STOP